Shipping Policy:

All products under 100 lbs. will be shipped via UPS. All products 101 lbs. or greater will be shipped via "Common Carrier". We will not ship to a P.O. Box. Our products may be shipped from the warehouse or vendor nearest your location in order to save shipping time. If special shipping arrangements are desired, you must contact us via email, phone, or fax and we will place your order via email, phone, or fax to make the necessary changes to the freight costs. Our online store is only set up to ship within the freight company's standard delivery terms. Most orders will ship within 24 hours upon receipt of your credit-approved order as long as the product is in stock. If a product is not in stock you will be notified before your order is processed. All shipping weights stated in the online store are approximates.

Damaged Freight Policy:

It is the customer's responsibility to inspect all packages prior to signing the shipping receipt. Once you have signed the trucking companies bill of lading and you discover hidden damage, it will then be your responsibility to file the damage claim with the freight company. Pontiac Electric Motor Works, Inc. will not be responsible to file the claim. If you receive a damaged item you should refuse delivery.

Returns:

Any product you wish to return, must have a Return Material Authorization (RMA) and be in its original carton, crate, or box. Any item returned without a RMA or in an unapproved container will not be issued a credit. You must have your invoice. All returns must be returned within 30 days of the date of purchase and are subject to 25% restocking charge. Pontiac Electric Motor Works, Inc. reserves the right to refuse any return. We strongly urge you to insure any returning package against damage as any returned item that is damaged will not be issued credit. No custom built products can be returned. All materials must be returned "prepaid". Electrical products being returned must be in "new" condition, and not used. Any electric motors being returned with set screw marks on the shaft will not be credited, as we can no longer sell them as new products. Any products that have been modified in anyway may not be returned. (Modified means, but not limited to, cutting the shaft, shortening or cutting the wires or plug, cutting thru bolts, etc.). Pontiac Electric Motor Works, Inc. is not responsible for any loss or damages occurred during return shipment. Pontiac Electric Motor Works, Inc. reserves the right to refuse a return if the product is not in new, unused and resellable condition.